Popmoney

Email it. Text it. Pay people with Popmoney.


No more checks or fumbling for cash. With the Popmoney® personal payment service, sending and receiving money with just about anyone, no matter where they bank*, is safe and secure, quick and easy.

Summary

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What It Is

The Popmoney® personal payment service lets you send and receive money from friends, family or just about anyone with an email address or mobile number*. Popmoney is a part of our online bill pay service and lets you move money from your bank account to theirs safely and securely, with ease. And Popmoney is easy for your friends and family to use at their bank* or at Popmoney.com.


Getting started is simple

Already enrolled in Online Bill Pay? It's just as easy to use Popmoney.

  • Login to Online Banking.
  • Click on the "Pay Bills" tab.
  • Click the "Popmoney" tab.

That's all it takes.


Not signed up for Online Banking or online Bill Pay? Sign up today!


*Terms and conditions apply.


How It Works

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Popmoney works through our online banking and bill pay service, using the same systems and security you rely on today.

To send money, all you need is the name and email address or mobile telephone number of the recipient*. They will receive a personalized email or text message notification that comes directly from you.

If their bank or credit union offers Popmoney, they simply access Popmoney through Online Banking. If their bank or credit union does not offer Popmoney, they can pick up the funds just as easily at Popmoney.com**.

The money will move from your Solvay Bank account to theirs--without having to exchange financial account information with each other.

When you are sent the money owed with Popmoney, the funds will be deposited right into the Solvay Bank checking or savings account that you've designated as your primary account.


*Terms and conditions apply.

**Popmoney® personal payments services offered at www.popmoney.com are provided by CheckFreePay Corporation, a licensed money transmitter, and CheckFreePay Corporation of New York, which is licensed as a Money Transmitter for payment services by the New York State Department of Financial Services.

What You Can Use It For

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Use Popmoney for all sorts of things--here are just a few:

  • Give a gift to family and friends
  • Collect rent from tenants or roommates
  • Pay your dog walker or lawn care service
  • Send money to your child at college
  • Pay back friends for a fun outing, like a dinner or concert
FAQ

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Q: What is Popmoney?

The Popmoney® personal payment service lets you send and receive money from friends, family or just about anyone with an email address or mobile number*. Popmoney is part of our online bill pay service and lets you move money from your bank account to theirs safely and securely, with ease. And Popmoney is easy for your friends and family to use, at their bank or at Popmoney.com.


Q: How do I enroll/sign up?

Enrollment is easy. Popmoney is a part of our online bill pay service, so if you are already enrolled in online bill pay you can log in and start using the Popmoney service now. If not, simply enroll in online bill pay to start using the Popmoney service.


Q: How does Popmoney work?

Popmoney works through our online banking and bill pay service, using the same systems and security you rely on today.

  • To send money, all you need is the name and email address or mobile telephone number of the person to whom you are sending money. They will receive a personalized email or text message notification that comes directly from you.
  • If their bank or credit union offers Popmoney, they can simply access Popmoney through Online Banking. If their bank or credit union does not offer Popmoney, they can pick up the funds just as easily at Popmoney.com**.
  • The money will move from your Solvay Bank account to theirs--without having to exchange financial account information with each other.
  • When someone sends you money through Popmoney, it will be deposited directly into the Solvay Bank checking or savings account that you've designated as your primary account.

Q: What can I use Popmoney for?

Use Popmoney to pay and get paid for all sorts of things*. Some examples include:

  • Give a gift to family and friends
  • Collect rent from tenants or roommates
  • Pay your dog walker or lawn care service
  • Send money to your child at college
  • Pay back friends for a fun outing, like a dinner or concert

Q: How much does it cost to use Popmoney?

A fee of $1.00 is charged each time you send or request money and it is collected by the recipient. There's no cost to pick up a payment.


Q: How does a non-Solvay Bank customer receive money?

A large network of banks offer Popmoney, but if the recipient's bank is not a part of the network they can still sign up at Popmoney.com**. Almost anybody with a bank account can sign up*.


Q: Is Popmoney secure?

From the moment information is sent to the Popmoney personal payment service, throughout the entire transaction process, it is kept highly secure using industry-leading technology. Popmoney uses one-time verification codes that are sent to the mobile number or email address where the payment notification was sent to prevent an unauthorized person from fraudulently depositing someone else's payment.


Q: When will the recipient receive the funds?

The delivery speed will be displayed when you schedule the payment. It could take additional time if your contact has not enrolled in Popmoney or will have to log in and accept the payment.


Q: When will funds be deducted from my account?

If you schedule a payment before 4 p.m. Eastern Time on a business day, the funds will be debited the same day. You should see the transaction in your account activity the following day. If you schedule a payment after 4 p.m. Eastern Time or on a non-business day, the funds will be debited from your account the next business day.


Q: What are the different ways I can send money to someone?

You can send money using a recipient's:

Email address: your recipient will receive an email with instructions on how to direct the payment into his or her bank account*.

Mobile number: a text message will be sent to the recipient with instructions on how to direct the payment into his or her bank account*.

Bank account* information (routing and account number): money will be deposited directly into your recipient's bank account*. You will also have the option to send the recipient an email.


Q: Is Popmoney available outside of the United States?

Currently, Popmoney is only available for use between bank accounts* and registered users residing in the United States, as well as for military personnel with an APO address. Payments can take up to 3 business days, or can arrive as early as the next business day.


Q: Do I have to enter my recipient's information each time I send them money?

Popmoney saves the email address and mobile number for your contacts. If any of your contacts changes an email address or mobile number, you will need to update their information to send payment notifications. You can search, edit, or delete contacts. When you search your contacts, you can search by first and last name, email address or mobile number, amount, and date range.

Note: You cannot edit a contact while there are Pending or In Progress payments associated with them. Pending payments must be canceled before a contact can be edited or deleted. In Progress payments must reach the Completed status before their contact information can be edited or deleted.


Q: Will my account information be shared with the recipient?

No, your account information will not be shared with the recipient. The recipient will only see your first name, last name, and the message you wrote for the payment. When you send a payment to an email address, the recipient will also see your email address. Similarly, you will not be able to see the recipient's account information.


Q: Why do I have limits on my payments?

For your protection, limits have been created on how much money and how many payments can be sent during various time periods. You can click the help icon next to the Amounts field to view your available limits.


Q: Why am I asked to enter a message to the contact?

A personal message helps your contact know that they are receiving a payment from someone they familiar with. It is also your opportunity to communicate the purpose of the payment.


Q: Can I cancel a payment?

Yes, you may cancel a payment any time before or on the send date. Your contact will be notified if you cancel a payment after a payment notification has been sent.


Q: How do I add a contact?

There are two ways to add a contact:

  • Click on the Contacts tab and click on the Add Contact button. Enter the required fields and click Save.
  • Click on the Add New Contact link in the drop-down list that appears when you click on the To field. Enter the required fields on the popup window and click Save.

Q: Can I create a payment with a future date?

A: Yes, Popmoney allows you to schedule one time or recurring future payments. See sections "Scheduled Payments" below.


Q: Why don't I see a payment that I'm expecting?

AIf you are expecting a payment and you do not see it in your Incoming Payments, this is most likely because you have not added the email address or mobile number to which the payment was sent. Have you added this email address or mobile number? If not, go to Preferences to add and verify it. Once you are done, you will be able to see the payment immediately.


Q: When will the funds be available in my account after I deposit the payment?

Click Activity to view the estimated date when the funds will be available. All payments are available within 3 business days, though some may be available sooner depending on delivery speed and the date that the payment was sent.


Q: What is Automatic Deposit?

Automatic Deposit is the easiest and fastest way to receive money. It allows you to designate one account into which payments from all participating financial institutions will be automatically deposited. After selecting this option, there is nothing more for you to do. You will be notified of incoming payments by email or text message, and all payments will be sent into your selected account. You can edit automatic deposit settings in Preferences.


Q: Why didn't Automatic Deposit work for an incoming payment?

There are two reasons why automatic deposit may not work for incoming payments:

First, the payment might not have been sent to an email address or mobile number in your profile. You can click Preferences to add and verify additional email addresses or mobile numbers.

Second, as an extra security precaution, the sender is sometimes required to provide your mobile number when they schedule a payment. You need to verify access to this mobile number in order to receive the payment.


Q: What happens when a payment someone sent me expires?

You have ten days from the send date to deposit a payment. When a payment expires, the funds are returned to the sender. After a payment expires, you will have to contact your sender to request another payment if you still wish to receive the funds.


Q: I do not see any amount for the request. What do I do?

The requestor has decided to let you choose the amount you would like to pay. However, the maximum amount you can pay may be subject to maximum transaction limits.


Q: I have paid the request, but the requestor is saying he has not received the money. Should I pay again?

It takes 3 business days for the requestor's account to be credited, after you have made the payment. The requestor can check the status of the payment by going to the Activity section of Popmoney.


Q: What do I do if I do not want to pay the request?

You have the option to reject the request. Click on the details of the received request and select the reject option. You have the option to send a message to the requester when you reject the request. Note that if you do not take any action, the request will eventually expire (typically in 30 days).


Q: I received a Popmoney notification to my email or mobile device regarding a request for money. However, I do not see the request in my To Do List. What do I do?

If you do not see a Request or Invoice that you are expecting, this is most likely because you have not added the email address or mobile number to which the request was sent. Have you added this email address or mobile number? If not,


Q: What are the different payment statuses?

Below is a list of all the possible payment statuses and their definitions:

On Hold: The payment was placed on hold because the sender failed verification when attempting to schedule the payment. Please call 800-877-8021 to remove the hold.

Pending:

  • If this is a payment you sent, the recipient was notified of this payment. The funds will be withdrawn from your account the next day.
  • If this is a payment you received, the payment is being processed and the funds will be deposited into your account within three business days.

In Progress:

  • If this is a payment you sent, the recipient was notified of this payment and the payment is being processed.
  • If this is a payment you received, the funds are being processed and will be deposited into your account within three business days.

Failed: A payment may fail due to one of the following reasons:

  • The recipient is unable to validate access to the mobile phone as provided by the sender.
  • The funds could not be deposited into the account provided by the recipient.
  • There are insufficient funds in the account to cover the amount of the payment.

Stopped: The sender stopped the payment after the send date. The funds are returned to the sender's account.

Expired: The recipient has ten days from the send date to provide instructions on how to deposit the payment. After the payment expires, the funds are returned to the senders account.

Completed: The payment has successfully been deposited into the recipient's account.


Q: Why did my transaction fail?

A payment may fail due to one of the following reasons:

  • The recipient is unable to validate access to the mobile phone as provided by the sender.
  • The funds could not be deposited into the account provided by the recipient.
  • There are insufficient funds in the account to cover the amount of the payment.

Q: Can I edit or cancel a future–dated payment?

Yes, you can edit or cancel a future-dated payment any time before the send date. You can only edit certain fields, which include Send Date, Amount, Subject Line, Personal Message, and My Notes.

You can also stop a payment any time after the send date if the payment has not been deposited into the recipient's account. To stop a payment, go to Activity and click the Stop Payment button. You will not see the Stop Payment button if the option is no longer available.


Q: Can I edit or cancel a recurring payment plan?

Yes, you can edit or cancel the next payment any time before the send date or the entire recurring payment plan at any time. For the next payment, you can edit the Send Date, Amount, Subject Line, and Personal Message, without affecting the rest of the plan. For the entire recurring payment plan, you can edit the same fields as well as the Frequency and Duration.


Q: What is the difference between adding a contact's email address or account?

The information you provide on a contact determines how the payment you send to them will be processed and how he/she will be notified.

  • Email address: your contact will receive an email with instructions on how to direct the payment into his or her account.
  • Account information (routing and account number): the money will be directly deposited into your contact's account. You will also have the option to send an email to the contact.

Q: Why are my contacts' email addresses, accounts suspended or on hold?

For your protection, your contacts' email addresses, accounts in Popmoney may be placed on hold or suspended for various reasons. For example, if you fail verification when attempting to send money to them, this would result in a hold. Please call 800-877-8021 to remove a hold or suspension.


Q: What is a primary email address?

Your primary email address will be used for all communications between Popmoney and you.


Q: Why would I want to add multiple email addresses or mobile numbers that I own?

By adding multiple email addresses or mobile numbers, you can choose to receive payments made to any of them. For example, this is helpful for individuals who have separate email addresses or mobile numbers for personal friends and work colleagues.


Q: What is Automatic Deposit?

A: Automatic Deposit is the easiest and fastest way to receive money. It allows you to designate one account into which payments from all participating financial institutions will be automatically deposited. After selecting this option, there is nothing more for you to do. You will be notified of incoming payments by email or text message, and all payments will be sent into your selected account. You can edit automatic deposit settings in Preferences.



* Terms and conditions apply.

**Popmoney® personal payments services offered at www.popmoney.com are provided by CheckFreePay Corporation, a licensed money transmitter, and CheckFreePay Corporation of New York, which is licensed as a Money Transmitter for payment services by the New York State Department of Financial Services.


©2014 Solvay Bank