Solvay Bank and our affiliates within our corporate family recognize and respect the privacy expectations of our customers.  Ensuring the privacy of customer information is a matter that we take very seriously and attend to in our everyday function so that our customers can rest assured that their accounts are handled in a confidential and secure manner.  To affirm our commitment to the confidentiality and protection of our customers, we have set forth the following privacy principles: 

Types of Information the Bank Collects
We collect nonpublic personal information about you from the information we receive from you on applications or other forms; information about your transactions with us, our affiliates, or others; and information we receive from a consumer-reporting agency.

Disclosing Information to Our Affiliates Within Our Corporate Family
We may disclose information such as your name and address or transaction experience to our affiliates within our corporate family. This gives us an opportunity to provide you with additional insurance products and investment management services that help better serve you and meet your needs.  Information obtained from third parties, such as credit bureaus, is not shared with affiliates unless you direct us to, or unless permitted or required by law.
 

Disclosing Information to Non-Affiliated External Companies
Solvay Bank and its affiliates may disclose information we collect from you to non financial companies such as check printing companies, collection agents, credit bureaus and our credit card provider.  We may also disclose non public information to financial service providers, with whom we have joint marketing agreements, such as investment brokers and managers, insurance companies and agents.  These companies assist us in processing your transactions and fulfilling service requests.  Companies that provide services for your accounts are contractually obligated to keep the information we provide them confidential. We may also disclose information to non-affiliated third parties, for their use, if; a) you request or authorize it; b) the information is provided to help complete a transaction initiated by you; or c) the information is necessary to respond to a subpoena, inquiries by regulatory agencies or investigations of suspected fraud.

If You End Your Relationship
If you end your customer relationship with Solvay Bank or its affiliates, or become an inactive customer, we will not release information about you to any non-affiliated third party, except as required by law. 

Security of Customer Information
We maintain physical, electronic and procedural safeguards that comply with the federal standards to guard your nonpublic personal information from unauthorized access, alteration, or destruction.

Employee Access to Customer Information
Employee access to personally identifiable information is limited to those with a business reason for knowing such information.  Each employee is required to follow Solvay Bank’s Code of Ethics and is held accountable for adhering to our privacy policy and procedures.

Accurate Information
We ensure that customer financial information is accurate, current and complete, in accordance with reasonable commercial standards.  If you receive or believe that information received from us or from a credit bureau is inaccurate or incorrect, you should notify us immediately.  We will investigate and take steps to correct information that we determine to be incorrect and we will respond to you in a timely manner. 

Solvay Bank and its corporate family will maintain our dedication to assure that customer information is safeguarded and used in a secure manner.   If you should have any questions or concerns regarding our privacy policy, please contact us at (315) 468-1661 or write us at Solvay Bank, 1537 Milton Avenue, Solvay, New York 13209.