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We love to hear from our customers! If you have a question or could just use a little help, we're always here for you. Simply use the contact information below to reach out to us, or give us a call at your convenience.

 

Phone Numbers

Customer Relations: 315-484-2201

Mortgage: 315-484-2205

Business Banking:315-484-2209

Trust and Investment Team:315-484-2206

Telephone Banking (Moneyline24): 315-484-2200

Lost or Stolen Credit Card: 1-800-442-4757

Lost or Stolen Debit Card: 1-800-472-3272

Solvay Bank Insurance Agency Team: 315-484-2279 (8:45am-5pm)

Mailing Addresses

Corporate Office Mailing Address:

Solvay Bank
PO Box 19050  
Syracuse, NY 13209

Corporate Office Physical Address:

Solvay Bank
Corporate Office
1537 Milton Ave 
Syracuse, NY 13209

Please do not send any mail to our corporate office physical address.  Any mail that is not properly addressed to our post office boxes in our mailing addresses risks being returned or discarded by the USPS.

Loan Payments:

Solvay Bank
Loan Payments
PO Box 167
Syracuse, NY 13209

Solvay Bank Insurance Agency Mailing Address:

Solvay Bank Insurance Agency
PO Box 19050  
Syracuse, NY 13209

Solvay Bank Insurance Agency Physical Address:

Solvay Bank Insurance Agency 1537 Milton Ave  Syracuse, NY 13209

 

*For Life Insurance, Annuity and Property/Casualty Insurance Policyholders that can demonstrate financial hardship caused by COVID-19.

For NYS Small Businesses with 100 or fewer employees with certain types of Commercial Lines Property/Casualty Insurance Policies that can demonstrate financial hardship caused by COVID-19.

 

  • If you can demonstrate financial hardship as a result of the COVID-19 pandemic, your grace period will be extended to 60 days for a property/casualty policy and 90 days for a life insurance policy or annuity contract
  • If you do not make a timely premium payment and can demonstrate financial hardship as a result of the COVID-19 pandemic, your insurer may not impose any late fees or report you to a credit reporting agency or debt collection agency regarding such premium payment.
  • You may pay the overdue premium over a 12 month period if you did not make a timely premium payment due to financial hardship as a result of the COVID-19 pandemic and can still demonstrate financial hardship as a result of the COVID-19 pandemic.

 

You may prove hardship by submitting a written attestation to the insurance company regarding your financial hardship resulting from the COVID-19 pandemic.  You can check for updates and get more information by visiting the New York State Department of Financial Services website at https://www.dfs.ny.gov/consumers/coronavirus  or the website of your specific insurance company.

 


Contact Form

Use the form below for general questions or comments. We promise to get back to you as soon as we can.

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