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We love to hear from our customers! If you have a question or could just use a little help, we're always here for you. Simply use the contact information below to reach out to us, or give us a call at your convenience.


Phone Numbers

Customer Relations: 315-484-2201

Mortgage: 315-484-2205

Business Banking: 315-484-2228

Business Banking (Mohawk Valley): 315-219-7482

Trust and Investment Team: 315-484-2206

Telephone Banking (Moneyline24): 315-484-2200

Lost or Stolen Credit Card: 1-800-257-9620

Lost or Stolen Debit Card: 1-800-472-3272

Solvay Bank Insurance Agency Team: 315-484-2279 (8:45am-5pm)

Mailing Addresses

Corporate Office Mailing Address:

Solvay Bank
PO Box 19050  
Syracuse, NY 13209

Corporate Office Physical Address:

Solvay Bank
Corporate Office
1537 Milton Ave 
Syracuse, NY 13209

Please do not send any mail to our corporate office physical address.  Any mail that is not properly addressed to our post office boxes in our mailing addresses risks being returned or discarded by the USPS.

Loan Payments:

Solvay Bank
Loan Payments
PO Box 167
Syracuse, NY 13209

Solvay Bank Insurance Agency Mailing Address:

Solvay Bank Insurance Agency
PO Box 19050  
Syracuse, NY 13209

Solvay Bank Insurance Agency Physical Address:

Solvay Bank Insurance Agency

1537 Milton Ave, Syracuse, NY 13209

Inquires or Complaints

Mortgage, Home Equity Loan, or HELOC:

If you would like to request information relating to the servicing of your account or if you have a complaint, please notify us in writing. Your request should include your name, address, account number and nature of the information being requested &/or the complaint. 

Write us at:

                Solvay Bank

                PO Box 167

                Solvay NY 13209

                Attn: Loan Servicing

You can also contact us toll-free by calling Customer Relations at (800) 463-6337 for assistance. 

Customers residing in New York State may file a complaint and obtain further information about the servicer by contacting the New York State Department of Financial Services Consumer Assistance Unit at 1-800-342-3736 or by visiting the Department’s website at

Contact Form

Use the form below for general questions or comments. We promise to get back to you as soon as we can.

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