Digital Banking Upgrade

Simplified Digital Banking – Upgraded for How You Bank 

Solvay Bank’s enhanced Digital Banking platform is now live, designed to bring you stronger security, more convenience, and a seamless experience across all your devices.

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Important Details

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To Login via Online Banking:

Go to the top of your webpage on solvaybank.com and click the orange ‘Online Banking’ button to sign in from a computer. Note: The URL for online access has changed. Existing bookmarks will no longer work and will need to be reestablished.

To Login via Solvay Bank Mobile App:

Both Apple and Android users may be prompted to update the app, based on their settings. If you are not seeing an update, you should then go to your phone app store and force the update. 

Solvay Bank Business App Users:

Businesses will need to delete the old Solvay Bank Business app and download the updated Solvay Bank App. Both personal and business customers will now use the same app for mobile access. 

Business users with soft tokens will also need to delete their token app and get the new orange and white DigiPass App from the App Store which looks like this:

Customer Relations Hours Extended:

Customer Relations hours have been extended for the upgrade to provide additional support. Contact us at (315-484-2201) weekdays from 8 AM–6 PM ET. 

Other Things to Remember Upon Log In

  • Complete Two-Factor Authentication: A one-time passcode will be delivered by text or call to a phone number you provide. Ensure that you have access to this phone while you are completing this process.
  • FaceID and Fingerprint Recognition: Biometric sign-in will not work the first time you log in onto the new platform. After your initial login, you can re-enable your FaceID or Fingerprint Recognition in your app settings.
  • Verify/Update Account and Contact Info: In order to keep your account safe and secure, it is imperative you have accurate contact information on file. Update your email and phone under your profile and update your address under secure forms.
  • Set up External Transfers and Alerts: External transfers and alerts may not carry over to the new system. Please remember to review or re-establish them upon first login.
  • Intuit (QuickBooks): Users will need to re-establish their connection on desktop after the upgrade. See user guides under “Resources” below.

Post-Upgrade Checklist

Please note that all items in the checklist below may not be applicable to you. This checklist is provided as a reference tool only and may not capture every update or impact related to the upgrade. We strongly encourage you to review the full upgrade guide to ensure you understand all changes that may affect you or your business.


Post-Upgrade: Starting December 10, 2025

  • Log into new Digital Banking
  • Save new Digital Banking URL to any bookmarked tabs
  • Update or download the new mobile app. If you are not seeing an update, you should then go to your phone app store and force the update. 
  • After your initial login, you can re-enable your FaceID or Fingerprint Recognition in your app settings.
  • Review & re-establish previously set alerts
  • Review & re-establish previously recurring transfers
  • Reconnect QuickBooks
  • Review and update ACH & wire templates. Please give yourself time to do this prior to first payment. 

Your Enhanced Experience – Why the Upgrade?

We are upgrading our Digital Banking to deliver a cleaner, more modern banking experience and to enable future products and services. After the upgrade, you will experience:

  • One Place For All Your Accounts: All your accounts, in one place. Access personal and business banking from a single app or website. Your preferences will sync across all your devices.
  • Cleaner, Easier Interface: Faster navigation and a modern layout that puts what you need front and center.
  • More User Control: Enhanced user settings, the ability to update personal and business account information, set alerts, and customize preferences.
  • Product Enhancements and New Tools: Improved features and digital banking capabilities are coming. This upgrade opens the door for new tools to help you better manage your accounts and reach your financial goals.

What Won't be Changing 

  • Account and routing numbers as well as debit and credit card numbers.
  • Account balances and transaction history.
  • Bill Pay payee information.
  • Scheduled payments and internal transfers.
  • eStatement enrollment and settings.
  • Zelle® account contacts and history. 
  • Credit Partner credit score and history.
  • Your log in credentials including user id and password*. You will need them to log in on upgrade day so be sure to confirm or reset your password beforehand for uninterrupted access. If you need help, please contact Customer Relations.
  • Two-Factor Authentication. Your account information will continue to be protected by the same security measures you trust. The first time you login in (or if signing on from a new device), you will receive a one-time passcode via text or phone call to verify your identity.

*Some accounts may require an updated user ID. You will be contacted personally prior to the upgrade if your user ID needs to be updated.

What Will be Changing

  • Where to Login In: Our website will have a single Login button on the top right of the home page, or you can use the Solvay Bank Mobile app.
  • Update or Install the App: Ensure the Solvay Bank Mobile app is installed and up to date on your mobile device. Depending on your phone settings, the app may update automatically. If it doesn’t update automatically, visit your app store and manually update the app.
  • FaceID and Fingerprint Recognition: Biometric sign-in will not work the first time you log in onto the new platform. After your initial login, you can re-enable your FaceID or Fingerprint Recognition in your app settings.
  • Internal Transfers: Transfers will migrate, but in new Digital Banking platform, templates are not required for internal transfers.
  • External Transfers and Alerts: External transfers and alerts may not carry over to the new system. Please remember to review or re-establish them upon first login.
  • Intuit (Quickbooks): Users will need to reconnect accounts post-upgrade on desktop. See user guides under “Resources” below.
  • Business Users:
    • ACH Payments: To ensure a smooth transition, all reoccurring ACH batches (e.g.,
      Payroll) must be set up as templates in the current system. Please complete this by December 8th to guarantee they are carried over to the new platform.
       
    • Wire Payments: The process for wires is changing. After the upgrade, you will use saved payees to send wires; the existing template function will be retired. Please begin
      familiarizing yourself with managing your payee list.
    • Business Bill Pay: Please note that Business Bill Pay will not be available within the Solvay Bank Mobile app after the upgrade. This service will remain accessible through
      online banking.

FAQs

  • Can I still use the old URL to log in to Digital Banking?

No. The old URL will no longer work. Please be sure to use our new Digital Banking login page to access your account. For the best experience, update any saved bookmarks or favorites to your browser with the new login link. 

  • Will my user ID and password change?

No. You’ll continue to use your existing user ID and password. 
If you are unsure of your user ID, contact your local branch. 
If you are unsure of your password, select “Forgot Password” on the login screen and follow the prompts or contact your local branch.

Business users: If you are unsure of your user ID or password, please call us.

  • Do I need to download a new mobile app?

If you already use the Solvay Bank Mobile app, it may automatically update depending on your phone settings. If it doesn’t update automatically, visit your app store and manually update the app.

Business banking app users will need to delete their current app and download the upgraded Solvay Bank app from the app store.

  • Why does my phone say the mobile app isn't supported?

If you see a message that the app isn't supported, this may mean your phone's software needs to be updated in your settings. After you update your device, try downloading or updating the app again.

  • Will face ID or fingerprint recognition still work?

You’ll need to know your user ID and password to log in manually the first time after the upgrade. After that, you can re-enable Face ID or Fingerprint Recognition login in your app settings.

  • What happens to my alerts and card controls?

While most of your banking tools will transfer over, a few settings will need to be reestablished. This is a great opportunity to personalize your digital banking experience on the upgraded platform.

  • What is two-factor authentication and why is it used?

Two-factor authentication is a security measure that adds an extra layer of protection to your digital banking account. You will receive a one-time passcode via text or phone call to verify your identity during your first login or when logging in from an unknown device.

  • What if I share my login with someone?

The account will use the primary phone number associated with the account holder for the two-factor authentication process. For shared accounts (e.g., spouses or small business owners), this may affect the login process. We recommend each authorized user have their own login for a more secure experience. To create a new personal account login, visit the Digital Banking website and enroll as a new user. In order to create a business account login, contact your local branch for more information.

  • Will my batch history be available in the new Digital Banking?

Batch history reports will not be available. We recommend you print or download any information needed.

  • Will my existing ACH Templates be available in the new Digital Banking?

Your existing ACH Templates will be available in the new Business Online Banking. Additionally, batches you created recently will be available as templates for your reference. We encourage you to review your templates for accuracy.

  • What happens to Bill Pay?

Your bill payees and scheduled bill payments will transfer to the new platform. However, we recommend reviewing all scheduled payments after your first login.

  • How will I access my money during the upgrade downtime?

Plan ahead for any payments, transfers and withdrawals that would typically occur during the upgrade period. Your debit/ATM card and ATMs will function normally, but balances may not reflect the most recent activity during the upgrade window.

  • Will direct deposit be affected?

No. Direct deposits will continue without interruption.

  • How will I access the new online banking system after the upgrade?

Access the online banking tools and features the same way you bank now. Just visit solvaybank.com and click on Online Banking/or log in via the mobile banking app. An upgrade to the app may be needed.

Resources

We understand that upgrading to a new Digital Banking platform may raise questions – that's why we're here to support you every step of the way. 

Helpful How-To-Videos:

Checklist & Guides:

Further Assistance: 

If you need further assistance, contact your local branch, your relationship manager or call our customer relations team at 315-484-2201.