In response to the recent surge in regional COVID-19 cases, and in consideration of employee and public health:

Our branches will begin operating under restricted services effective Monday, November 23^rd.  

• Teller transactions will be drive-thru only at all branch locations.
• All other consumer and commercial services will be available in-branch by appointment only. 
• All Bank Services, including Commercial and Residential lending, Trust & Investment Services, and Solvay Bank Insurance Agency, will be held by appointment only.

All Branch Office phone numbers and Drive-Thru hours are posted on the Bank’s website at 
https://www.solvaybank.com/about-us/locations-hours.html

We strongly encourage you to use our ATM, Night Drop, Online and Mobile Banking services.

For consumers depositing checks using our mobile banking app, we have temporarily raised the daily mobile deposit limit.

We have plans in place to ensure our ATMs can support anticipated higher volumes of activity.

You may request an increase in ATM cash limits by contacting your branch office or Customer Relations at 315-484-2201.

For general assistance, please contact the Customer Relations Department at 315-484-2201 or email 
us at [email protected] (Please do not email us account numbers, personal info, etc.).
 
For Branch Office Appointments:

If you are not feeling well, have symptoms of a respiratory illness, or have been exposed to COVID-19, please use an alternate banking channel to conduct your business.  Drive-Thru Banking is encouraged.

Masks will be required for all those entering our branch lobbies for those scheduled for appointments

Due to our restricted capacity, we request that any non-essential visitors not enter the branch with you (ex: others accompanying you, but not assisting or conducting business).

All customers will be asked to remove their mask for a brief time for identification purposes.

Social distancing will be requested inside our bank offices through the use of designated floor markers.

Again, Appointments will be required for in branch services (examples: opening an account, applying for a loan, etc) and teller services will be drive-thru only. Please call your branch office to schedule an appointment or you may reach out to us at [email protected] to assist with this process. For locations and hours: Locations and Hours 

Germ shields have been installed at every occupied teller station and office.

Hand sanitizing stations will be available for your use.

A cleaning schedule will be occurring throughout the day to all work stations, teller windows, exterior and interior doors pulls, bars, and handles, as well as a variety of other highly trafficked touchpoints.

Alternative Banking Channels:

Drive-Thru Services we can provide:

Deposits and Withdrawals

Check Cashing

Payments

Cashiers Checks

Check Orders

Small Changes Orders

Etc.

If you have a more complex financial need, please feel free to make an appt.Locations and Hours to Make an Appt.

Digital Banking Services

Please consider signing up for online or mobile banking. It’s a convenient way to check your balances, deposit a check, monitor your debit card, etc.

For more information on our digital banking services and to sign up: https://www.solvaybank.com/services-tools/account-services/digital-banking.html

We appreciate your business and hope you are staying safe and healthy. Should you have any question or concerns, please feel free to contact us at [email protected]