We want to welcome you back to our branch lobbies as we re-open this week! As a result of the COVID-19 pandemic, we want to ensure the safety of our customers, staff and community. Please review the information below. All Solvay Bank locations will be re-opening on June 5th. We ask for your help to keep our offices safe for everyone.

Bank Lobby New Practices:

If you are not feeling well, have symptoms of a respiratory illness, or have been exposed to COVID-19, please use an alternate banking channel to conduct your business.  Drive-Thru Banking is always still an option and encouraged if you would prefer not coming into the bank lobby.

Masks will be required for all those entering our branch lobbies to conduct business.

The numbers of customers permitted inside will be limited based on the lobby size. If the branch is at capacity, you may wait in your vehicle or on the sidewalk until the branch is permitted to allow more traffic into the office.

Due to our restricted capacity, we request that any non-essential visitors not enter the branch with you (ex: others accompanying you but not assisting or conducting business).

All customers will be asked to remove their mask for a brief time for identification purposes.

Social distancing will be requested inside our bank offices through the use of designated floor markers.

Appointments will be required for all non-teller services (examples: opening an account, applying for a loan, etc). Please call your branch office to schedule an appointment or you may reach out to us at [email protected] to assist with this process. For locations and hours: Locations and Hours 

Teller transactions will not require an appointment but will be subject to capacity of the office at that time.

Germ shields have been installed at every occupied teller station and office.

Hand sanitizing stations will be available for your use.

A cleaning schedule will be occurring throughout the day to all work stations, teller windows, exterior and interior doors pulls, bars, and handles, as well as a variety of other highly trafficked touchpoints.

Alternative Banking Channels:

Drive-Thru Services we can provide:

Deposits and Withdrawals

Check Cashing

Payments

Cashiers Checks

Check Orders

Small Changes Orders

Etc.

If you have a more complex financial need, please feel free to make an appt.Locations and Hours to Make an Appt.

Digital Banking Services

Please consider signing up for online or mobile banking. It’s a convenient way to check your balances, deposit a check, monitor your debit card, etc.

For more information on our digital banking services and to sign up: https://www.solvaybank.com/services-tools/account-services/digital-banking.html

We appreciate your business and hope you are staying safe and healthy. Should you have any question or concerns, please feel free to contact us at [email protected]

COVID-19 Update: Solvay Bank's Customer Assistance Program (CAP)