Digital Banking Upgrade | Team Experiencing High Call Volume

Our Digital Banking Upgrade is Now Complete

Solvay Bank’s enhanced Digital Banking platform is now live, designed to bring you stronger security, more convenience, and a seamless experience across all your devices. Please note some important details below: 

High Call Volume

Our team is currently experiencing extremely high call volume due to the recent upgrade. We encourage customers to visit solvaybank.com/digitalupgrade to review important details, FAQs and useful resources. If you are unable to troubleshoot yourself, please visit your local branch or call Customer Relations at 315-484-2201 to be placed in the queue. We truly appreciate your patience.

To Login via Online Banking

Go to the top of your webpage on solvaybank.com and click the orange ‘Online Banking’ button to sign in from a computer. Note: The URL for online access has changed. Existing bookmarks will no longer work and will need to be reestablished.

To Login via Solvay Bank Mobile App

Both Apple and Android users may be prompted to update the app, based on their settings. If you are not seeing an automatic update, you should then go to your phone app store and force the update. 

Solvay Bank Business App Users

Businesses will need to delete the old Solvay Bank Business app and download the updated Solvay Bank App. Both personal and business customers will now use the same app for mobile access. 

Business users with soft tokens will also need to delete their token app and get the new orange and white DigiPass App from the App Store.

Customer Relations Hours Extended

Customer Relations hours have been extended for the upgrade to provide additional support. Contact us at (315-484-2201) weekdays from 8 AM–6 PM ET. 

Further Information

For complete details on our digital banking upgrade, visit solvaybank.com/digitalupgrade or email us at [email protected]. We thank you for your patience as we work to improve your banking experience with Solvay Bank.