Digital Banking Upgrade is Now Complete

Solvay Bank’s enhanced Digital Banking platform is now live, designed to bring you stronger security, more convenience, and a seamless experience across all your devices. Please note some important details below: 

To Login via Online Banking: Go to the top of your webpage on solvaybank.com and click the orange ‘Online Banking’ button to sign in from a computer. Note: The URL for online access has changed. Existing bookmarks will no longer work and will need to be reestablished.

To Login via Solvay Bank Mobile App: Both Apple and Android users may be prompted to update the app, based on their settings. If you are not seeing an automatic update, you should then go to your phone app store and force the update. 

Solvay Bank Business App Users: Businesses will need to delete the old Solvay Bank Business app and download the updated Solvay Bank App. Both personal and business customers will now use the same app for mobile access. 

Business users with soft tokens will also need to delete their token app and get the new orange and white DigiPass App from the App Store.

Further Information: For complete details on our digital banking upgrade, visit solvaybank.com/digitalupgrade or email us at [email protected]. We thank you for your patience as we work to improve your banking experience with Solvay Bank.

Recent Scam Attempts – Stay Vigilant! 

Financial institutions continue to face an increase in scam attempts nationwide. Protecting our customer’s personal and business information is our highest priority. Recently, Solvay Bank customers have reported receiving phone calls, texts or emails from individuals identifying themselves as either the Solvay Bank Treasury Management department or the Solvay Bank Fraud Department. Please stay vigilant to protect yourself! 

What the bank will NEVER do:

• We will never call and request your password.
• We will never request MFA one-time codes.
• We will never ask you to click a link in a phone call or unsolicited message (always access Solvay Bank digital banking directly from our website or mobile app).

What to do if you receive a suspicious call/text:

• Do NOT provide any information.
• Do NOT click links or follow instructions from unexpected calls, texts or emails.
• Hang up immediately if you suspect the call is fraudulent.
• Contact your known Relationship Manager using the contact information you already have (do not use a phone number provided during the suspicious call) or call us directly at 315-484-2201.
• Report the call/text to us with as many details as possible (caller name, phone number, what was asked).

For more information, you can also visit the Federal Trade Commission website.