COVID-19 Update: All Branch Locations are Open!
Solvay Bank is no longer accepting PPP applications.
Our Branch Offices are Open for Business!
We want to welcome you back to our branch lobbies as we re-open this week! As a result of the COVID-19 pandemic, we want to ensure the safety of our customers, staff and community. Please review the information below. All Solvay Bank locations will be re-opening on June 5th. We ask for your help to keep our offices safe for everyone.
Bank Lobby New Practices:
If you are not feeling well, have symptoms of a respiratory illness, or have been exposed to COVID-19, please use an alternate banking channel to conduct your business. Drive-Thru Banking is always still an option and encouraged if you would prefer not coming into the bank lobby.
Masks will be required for all those entering our branch lobbies to conduct business.
The numbers of customers permitted inside will be limited based on the lobby size. If the branch is at capacity, you may wait in your vehicle or on the sidewalk until the branch is permitted to allow more traffic into the office.
Due to our restricted capacity, we request that any non-essential visitors not enter the branch with you (ex: others accompanying you but not assisting or conducting business).
All customers will be asked to remove their mask for a brief time for identification purposes.
Social distancing will be requested inside our bank offices through the use of designated floor markers.
Appointments will be required for all non-teller services (examples: opening an account, applying for a loan, etc). Please call your branch office to schedule an appointment or you may reach out to us at [email protected] to assist with this process. For locations and hours: Locations and Hours
Teller transactions will not require an appointment but will be subject to capacity of the office at that time.
Germ shields have been installed at every occupied teller station and office.
Hand sanitizing stations will be available for your use.
A cleaning schedule will be occurring throughout the day to all work stations, teller windows, exterior and interior doors pulls, bars, and handles, as well as a variety of other highly trafficked touchpoints.
Alternative Banking Channels:
Drive-Thru Services we can provide:
Deposits and Withdrawals
Small Changes Orders
If you have a more complex financial need, please feel free to make an appt.Locations and Hours to Make an Appt.
Digital Banking Services
Please consider signing up for online or mobile banking. It’s a convenient way to check your balances, deposit a check, monitor your debit card, etc.
For more information on our digital banking services and to sign up: https://www.solvaybank.com/services-tools/account-services/digital-banking.html
We appreciate your business and hope you are staying safe and healthy. Should you have any question or concerns, please feel free to contact us at [email protected]
COVID-19 Update: Solvay Bank's Customer Assistance Program (CAP)
The following hardship relief actions are in place as of 6/30/2020.
For Consumers that can demonstrate financial hardship caused by COVID-19:
For Residential loans, including home equity, home equity lines of credit and mortgages, we will offer payment forbearance for at least 90 days.TO REQUEST FORBEARANCE ON YOUR SOLVAY BANK RESIDENTIAL LOAN
For qualified individuals, Solvay Bank’s Homeowner Emergency Loan Program (HELP) offers a refinancing option on residential mortgages, home equity loans and home equity lines of credit.
We strongly encourage you to use our ATM, Night Drop, Online and Mobile Banking services.
For consumers depositing checks using our mobile banking app, we have temporarily raised the daily mobile deposit limit.
We have plans in place to ensure our ATMs can support anticipated higher volumes of activity.
You may request an increase in ATM cash limits by contacting your branch office or Customer Relations at 315-484-2201.
All Branch Office phone numbers and Drive-Thru hours are posted on the Bank’s website at
For general assistance, please contact the Customer Relations Department at 315-484-2201 or email
us at [email protected] (Please do not email us account numbers, personal info, etc.).
Please be aware of the heightened risk of scams and price gouging during the COVID-19 disruptions.
Before entering into any unsolicited financial assistance programs, please contact us.
We reserve the right to modify or cancel the CAP program as conditions change during
this COVID-19 crisis.