Solvay Bank Holiday Hours

The Bank will observe the following schedule for the upcoming holidays:
 
Wednesday, December 31st 
All Solvay Bank branches and call center will close at 4 PM.
 
Thursday, January 1st
All Solvay Bank branches and call center are closed for New Years Day. 

We thank you for your understanding and wish you and your loved ones a very joyful holiday season! 

Digital Banking Upgrade 

Our Digital Banking Upgrade is Now Complete

Solvay Bank’s enhanced Digital Banking platform is now live, designed to bring you stronger security, more convenience, and a seamless experience across all your devices. Please note some important details below: 

To Login via Online Banking

Go to the top of your webpage on solvaybank.com and click the orange ‘Online Banking’ button to sign in from a computer. Note: The URL for online access has changed. Existing bookmarks will no longer work and will need to be reestablished.

To Login via Solvay Bank Mobile App

Both Apple and Android users may be prompted to update the app, based on their settings. If you are not seeing an automatic update, you should then go to your phone app store and force the update. 

Solvay Bank Business App Users

Businesses will need to delete the old Solvay Bank Business app and download the updated Solvay Bank App. Both personal and business customers will now use the same app for mobile access. 

Business users with soft tokens will also need to delete their token app and get the new orange and white DigiPass App from the App Store.

Further Information

For complete details on our digital banking upgrade, visit solvaybank.com/digitalupgrade or email us at [email protected]. We thank you for your patience as we work to improve your banking experience with Solvay Bank.

Be Cautious of Uptick in Scam Attempts

Nationwide financial institutions are facing increased scam attempts, particularly after upgrades/events like our Digital Banking upgrade and due to publicly available PPP information. Protecting our customer’s personal and business information is our highest priority.

Solvay Bank customers have reported receiving phone calls and texts from individuals identifying themselves as the Treasury Management department or appearing to spoof Solvay Bank/Solvay Bank Treasury Management on caller ID, asking customers to verify ACH or wire transfers OR asking them to click on link directing to Solvay Bank Digital Banking Look Alike Site.

What the bank will NEVER do:

• We will never call and request your password.
• We will never request MFA one-time codes
• We will never ask you to click a link in a phone call or unsolicited message (always access Solvay Bank digital banking directly from our website or mobile app)

What to do if you receive a suspicious call/text:

• Do NOT provide any information.
• Do NOT click links or follow instructions from unexpected calls, texts, or emails.
• Hang up immediately if you suspect the call is fraudulent.
• Contact your known Relationship Manager using the contact information you already have (do not use a phone number provided during the suspicious call).
• Report the call to us with as many details as possible (caller name, phone number, what was asked).

For more information, you can also visit the Federal Trade Commission website