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Phone Numbers
Customer Relations: 315-484-2201
Mortgage: 315-484-2205
Business Banking: 315-484-2228
Business Banking (Mohawk Valley): 315-219-7482
Trust and Investment Team: 315-484-2206
Telephone Banking (Moneyline24): 315-484-2200
Lost or Stolen Credit Card: 1-888-999-7786
Lost or Stolen Debit Card: 1-800-472-3272
Solvay Bank Insurance Agency Team: 315-484-2279 (8:45 a.m. - 5 p.m.)
Consumer Bill Pay: For questions concerning Bill Pay and Zelle services, you may contact the Customer Service Center during normal business hours or CheckFree at 877-656-1816 between the hours of 7 a.m. and 1 a.m. EST seven days a week.
Business Bill Pay: For questions concerning Business Bill Pay services, you may contact the Customer Service Center during normal business hours or Bill Pay Customer Support at 800-877-8021 between 7 a.m. and 1 a.m. EST seven days a week.
Mailing Addresses
Corporate Office Mailing Address:
Solvay Bank
PO Box 19050
Syracuse, NY 13209
Corporate Office Physical Address:
Solvay Bank
Corporate Office
1537 Milton Ave
Syracuse, NY 13209
Please do not send any mail to our corporate office physical address. Any mail that is not properly addressed to our post office boxes in our mailing addresses risks being returned or discarded by the USPS.
Loan Payments:
Solvay Bank
Loan Payments
PO Box 167
Syracuse, NY 13209
Solvay Bank Insurance Agency Mailing Address:
Solvay Bank Insurance Agency
PO Box 19050
Syracuse, NY 13209
Solvay Bank Insurance Agency Physical Address:
Solvay Bank Insurance Agency
1537 Milton Ave, Syracuse, NY 13209
Inquires or Complaints:
Mortgage, Home Equity Loan or HELOC
If you would like to request information relating to the servicing of your account or if you have a complaint, please notify us in writing. Your request should include your name, address, account number and nature of the information being requested and/or the complaint.
Write us at:
Solvay Bank
PO Box 167
Solvay NY 13209
Attn: Loan Servicing
You can also contact us toll-free by calling Customer Relations at (800) 463-6337 for assistance.
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Customers residing in New York State may file a complaint and obtain further information about the servicer by contacting the New York State Department of Financial Services Consumer Assistance Unit at 1-800-342-3736 or by visiting the Department’s website at www.dfs.ny.gov.
Contact Form
Use the form below for general questions or comments. We promise to get back to you as soon as we can.
