Every day, thousands of people fall victim to fraudulent emails, texts and calls from scammers pretending to be their bank. Keep your accounts safe with these tips below.
How to Handle Requests for Confidential Info
If you receive a suspicious email, text, or call asking for confidential information, it’s better to be safe than sorry. End the call, delete the text, and trash the email because banks never ask that! If you receive an incoming call from someone claiming to be Solvay Bank, the safest thing you can do is hang up and call Solvay Bank at 315-484-2201.
Products that Help Protect You from ID Theft and Fraud
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Account Activity Alerts
Available to all Solvay Bank Digital Banking users, Notifi Real-Time Alerts notify customers when something important happens in their account. Customers can receive account activity notifications via email, text, online banking and with push notifications through the Solvay Bank Mobile Banking App1.
Debit Card Alerts
Debit card customers can receive Fraud Alerts which includes a text message and/or email when a potentially fraudulent charge is detected.
Help protect personal Solvay Bank debit cards at no cost with the proactive fraud prevention features of CardControl. Set some boundaries to where, when and how your debit cards are used.
Credit Card Alerts
Don’t let the worry of fraudulent activity on your credit card keep you up at night. If something doesn’t look right, we’ll contact you. Credit Card customers can receive Fraud Alerts which includes a text message when a potentially fraudulent charge is detected. We can walk you through the steps of securing your account to ensure your privacy and protection.
CardControl for Personal
Help protect personal Solvay Bank Debit cards at no cost with the proactive fraud prevention features of CardControl. Set some boundaries to where, when and how your debit cards are used.
Digital Banking
Use our Digital Banking services to track account activity 24/7. It’s free, secure, and easy to use. You can manage a number of banking activities anytime, anywhere with internet access including eStatements, view account balances and history, set up alerts, and more!
Mobile Banking
Easily keep track of your finances—even on the go! You can view account balances, review history, transfer funds between accounts, deposit checks, pay bills, and most importantly, keep a close eye on your money anywhere, anytime.
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1 Your standard internet, message and data rates apply when using our electronic banking services.
