If you believe your debit or credit card has been lost or stolen, please let us know immediately so we can protect your account. The below numbers are available for assistance 24 hours a day, 7 days a week.
Credit Card Help Line: 1-888-999-7786
Debit Card Help Line: 1-800-472-3272
Locking a Lost or Stolen Card
If you believe your card has been misplaced, a temporary lock using personal online, business online or mobile banking will give you protection and allow you time to find your card. While locked, your card may be used to make recurring and scheduled payments, but it cannot be used for new purchases. Remember, if a card is permanently lost or stolen, you’ll need to report it and request a replacement card.
Online Banking: To manage a card in online banking, log into your account and navigate to the "Cards" tab in the top blue navigation bar. From here, each of your cards are accessible. Under each card, you will see a toggle option for "Card is ON/OFF." Toggle this to "OFF" until your card is located.
Mobile Banking: To manage a card in our mobile banking app, log into your account and navigate to the "Cards" tab in the bottom navigation bar. From here, each of your cards are accessible. Under each card, you will see a toggle option for "Card is ON/OFF." Toggle this to "OFF" until your card is located.
For assistance with any of the above, you may call us at 315-484-2201 during our regular business hours or stop by any of our branch locations to speak with a representative directly about reporting a lost card, locking a lost card or setting up card controls.
