Security Alert: Be Cautious of Increased Scam Attempts
12/18/2025
Banks nationwide are experiencing an increase in fraudulent activity. During bank-wide events or system upgrades, scammers frequently escalate phishing (email) and vishing (calls/voice) attempts to trick customers into revealing sensitive information.
Current Scam Activity: Some Solvay Bank customers have reported receiving phone calls or text messages pretending to be the Bank and requesting private information.
What the Bank will NEVER do:
We will never call and request your password.
We will never request Multi-Factor Authentication (MFA) one-time codes.
We will never ask you to click a link in a phone call or unsolicited message.
What to do if you receive a suspicious call/text:
Do NOT provide any information.
Do NOT click links or follow instructions from unexpected calls, texts or emails.
Hang up immediately if you suspect the call is fraudulent.
Contact directly at 315-484-2201. Do NOT use a phone number provided during the suspicious call.
Report the call. Provide as many details as you can, including whether the caller attempted to impersonate the bank and if any personal or financial information was shared.
For more information on protecting your business, please visit the Federal Trade Commission website. If you have any questions or suspect you have been targeted for fraud, please call us directly at 315-484-2201 or stop by any branch.
